This report covers the operations of the Group for the year 1 July 2003 to 30 June 2004 in Australia, New Zealand, United Kingdom and Ireland. Operating business units for this period included:
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Financial Services Australia
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Financial Services Australia provides personal, business and agribusiness financial solutions for Australia, including cards, payments, leasing and customer service and operations in Australia. |
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Financial Services Europe
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Financial Services Europe provides European-based consumer, business and agribusiness banking, together with cards, payments, leasing and customer service and operations. The brands are Clydesdale Bank, Yorkshire Bank, Northern Bank and National Irish Bank. |
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Financial Services New Zealand (Bank of New Zealand)
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Bank of New Zealand provides financial solutions in New Zealand to all market sectors. |
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Wealth Management
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Wealth Management partners with financial advisers to provide quality financial planning services and a range of wealth creation, wealth protection, and private banking, superannuation and retirement solutions. They also provide corporate and institutional customers with outsourced investment, superannuation and employee benefit solutions. |
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Corporate and Institutional Banking
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Corporate and Institutional Banking (CIB) manages the Group’s relationships with large corporations, financial institutions, supranational and government bodies. They operate in Australia, New Zealand and Europe. CIB also has operations in the United States of America and Asia and, with the exception of Corporate Community Investment and total loans and acceptances, data from these regions has not been included. |
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Key Performance Indicators
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Key Performance Indicators from the Global Reporting Initiative 2002 guidelines have formed the basis of our reporting framework. We have also reported against indicators from:
- EPI – Environment Performance Indicators for the Finance Industry
- SPI – Social Performance Indicators for the Finance Sector
- VfU – Direct environmental indicators
All performance data included in this report is for the year 1 July 2003 to 30 June 2004 unless otherwise stated. |
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New Business Structure
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| In October 2004, the Group moved from a divisional model to a regional business model. This means that the National is now organised around three regional businesses: Australia, Europe and New Zealand. In addition, Corporate and Institutional Banking is now known as Institutional Markets and Services.The CSR Report in 2005 will reflect this new structure. |
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Auditors’ Exclusions
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| The National has a small number of operations in Asia and the United States of America. The auditors have not verified these sites, although Group employee numbers include 127 people in New York and 663 in Asia. These sites have not been audited. |
References to “the National” are to National Australia Bank Limited. The “Group” refers to the National and its controlled entities. References to 2004 are references to the reporting year for non-financial information ended 30 June 2004, unless otherwise stated.
National Australia Bank Limited ABN 12 004 044 937
Click here to download a PDF of the Corporate Social Reponsibility Report 2004 (388KB)
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